WEBVTT

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Care and education

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What educational potential can care have for people with profound intellectual and multiple disabilities?

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Well, first of all, education actually means

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that you can acquire culture,

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that you can acquire the richness of

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our culture has to offer,

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the possibilities, the skills,

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perspectives, and so on.

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Care is everything

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where we look after

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for the physical and mental well-being

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of a person.

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If you ask,

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what educational goals can be pursued in nursing,

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then the realization behind it is

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that it is possible to

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to design care situations in such a way

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that people can learn from them,

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that educational goals are pursued.

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What might these be?

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When it comes to eating, for example, these could be

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learning

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how things taste,

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that you learn, so to speak, the

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So that you get to know the diversity of it,

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how a meal or a drink in our culture

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can taste.

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And when you perceive and taste that,

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then you can decide, so to speak,

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that suits me, that I like it,

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can develop a preference,

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you can develop your taste for it.

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And once you've developed a taste for it,

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for a particular meal, for example,

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then that's a good basis for

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being able to decide for yourself.

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Then I can also decide

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I would rather eat this than something else.

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So when it comes to nutrition,

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take clothing,

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you can also educate yourself.

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So how we dress,

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is also a result

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of our cultural development.

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And when I now, so to speak,

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pieces of clothing,

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then I can try them on and see

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whether I like them or not,

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that suits me,

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I feel comfortable in it.

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So you can also

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appropriate this cultural asset of clothing.

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You can

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communicative skills.

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Language is also an important cultural asset.

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In a care situation,

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you can structure the interaction in such a way

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that communication takes place.

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You can also enable people

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in care to exercise self-determination,

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for example,

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by allowing them to choose

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what they would like to eat

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or how they would like to be cared for,

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how cold the water is

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or how warm, and so on.

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And an important point,

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An important educational goal,

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which can also be pursued in nursing,

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I think, is also something

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that can be described as social education.

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So in the interaction during care,

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when I am dependent on

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another person to care for me,

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then I have experiences with these people.

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That means

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I also develop an image of the other person.

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I educate myself, so to speak,

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by forming an idea of the other person,

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of the concrete,

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but perhaps also of people in general.

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How do people treat me?

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Do they treat me with care?

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This has something to do with the development of attachment

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for example.

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So what kind of ideas

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about contact with other people,

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of interacting with them can I develop?

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Or is there someone

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who just controls me,

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who treats me as an afterthought?

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Then I develop a completely different idea.

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So that's also a goal

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that you pursue in a care situation,

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that people form a positive image

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of other people and ideas

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from interacting with them.

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What opportunities and challenges does this present?

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Every day has only 24 hours.

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And when a person

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is dependent on others due to 

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their severe impairments,

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that a great deal of this time is spent

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on caring for them,

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feed him, clothe him,

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take care of his hygiene,

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for his sleep,

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for his movement, and much more.

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So when a person is dependent on others,

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spending a lot of time on care,

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then there isn't much time left

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for special educational opportunities,

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i.e. for lessons,

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for what one would otherwise actually

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under educational offerings.

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That means the potential

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that lies, so to speak, in the use

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of care for educational opportunities,

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is that

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that you can use this time

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that you can use this time,

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which is necessary for care,

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can be used twice, so to speak,

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at the same time,

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that people can also educate themselves,

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that they can learn

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to perceive the world,

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perceive other people,

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form a picture of the world,

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acquiring skills,

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communication,

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developing opportunities,

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practicing self-determination, and so on.

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All of that,

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what I have mentioned.

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That, I think,

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is the real potential of this opportunity,

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to design care in such a way

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that educational processes also take place.

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What is important for educational potential to arise in nursing care?

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So, regarding the conditions for

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this to be possible,

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is, of course, first and foremost,

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that there are people

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who have an idea of

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that it works.

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That means

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it's a question of the qualifications of the people

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who provide the care,

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that they know

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not just any

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caregiving tasks,

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such as ensuring hygiene,

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ensuring they eat, etc.,

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but care also means

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that I organize it in such a way

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that these

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described educational processes can take place.

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So that is an important prerequisite.

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The qualification, the attitude,

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the appropriate,

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that I also trust people to do that,

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that I also know

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that it is every person's right

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to be able to educate themselves

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and that I must also realize this right

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must also realize,

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by, for example,

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organizing care situations accordingly.

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The prerequisites and conditions

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for such care certainly include

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that it may sometimes take more time

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to organize care in this way.

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Actually, these educational processes

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are integrated into the nursing activities,

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but it probably does take a little more time,

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if, for example, when it comes to nutrition,

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I first try to find out

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what he likes now,

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instead of just feeding him a certain food

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or possibly with a feeding tube.

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That's a good example

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even someone who is tube-fed

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should also have the option, in addition to tube feeding,

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should also have the opportunity to

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to smell it,

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to look at it, to taste it,

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what he is taking in,

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so that he can experience this cultural asset of food,

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this cultural asset, this meal or drink,

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so that he can get to know it

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and then develop an attitude towards it.

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That's why in quality management,

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whose job it is,

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four aspects of quality are addressed,

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which one attempts to influence

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in order to ensure

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that the quality is right.

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The first is concept quality.

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What does concept quality mean here?

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It means that an institution,

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a service, an organization

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has a concept,

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in which this is recorded

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and it is clarified what kind of care

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takes place in this institution or organization.

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So that now such a

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I would call it participation-oriented care,

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in other words, care that enables

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participate in education and in life in general,

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that such care takes place within the organization.

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So that would be the concept quality.

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Then the second aspect of quality management

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is structural quality.

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That means

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I have to make sure

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that the structural quality is right,

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that the structures are right.

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What are structures?

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Structures are, for example,

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what I mentioned,

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that you have employees

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who have a certain qualification,

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so they know how to do it,

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who are well qualified for nursing

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in the true sense of the word,

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who are therefore good at providing care

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and who at the same time understand

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how educational processes can be integrated into care.

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The third factor is process quality,

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which means

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that is the design of the work processes

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that take place there.

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So in nursing, that means

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that I communicate within the team, for example,

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how we actually carry out nursing procedures

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with our residents,

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students, employees, etc.,

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depending on who is there.

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And that you communicate about it 

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and also discuss it,

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perhaps even in a

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quality manual,

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that care is provided in such and such a way.

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So, for example,

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when we wash someone,

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then they don't just get

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the washcloth on the back of their neck

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or on the neck or on the

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back, but we also use it so that

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that we also check

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if he likes it,

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if he can

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perceive the washcloth,

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he can feel

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whether it is cold or warm,

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he can develop his desires and so on.

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And finally, the quality of the results,

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that is,

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we also have to take care of

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what we do

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in our work,

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for example, in providing good care,

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comes out.

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What is the result of this?

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In the Federal Participation Act, this is referred to as

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effectiveness monitoring or effectiveness testing.

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In the future, we will also be obliged to

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ensure

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that the effectiveness of our measures

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is also regularly reviewed.

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What does that mean specifically in the area of nursing care?

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It means

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that we also regularly check

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whether the care is being provided properly,

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so that it works.

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meets care standards and, secondly,

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whether the care is actually provided

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as I have described it,

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namely that education can also take place there.

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It is very important

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in terms of the quality of the results is, of course,

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that you ask the people themselves about it.

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That means

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I also have to see

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how satisfied people are with

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what I'm offering them,

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how they are cared for

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and also how they can learn something in the process,

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develop themselves further,

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can acquire something.

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And if that's not possible linguistically,

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then of course also by

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looking closely,

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that I look,

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how people react,

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what emotions they show,

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what do they show through their physical behavior,

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whether there is care taking place,

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that is

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that meets their needs

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and their capabilities.

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How can education in nursing contribute to the well-being of people with profound intellectual and multiple disabilities?

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So nursing alone,

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itself,

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by definition, so to speak,

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the task of providing physical,

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but also for mental well-being.

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That means

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it is the fundamental task of nursing care to

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actually, of course, also

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for people with profound intellectual and multiple disabilities.

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If I only organize care in such a way

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that educational opportunities are integrated,

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that you can also educate yourself in the process,

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then I believe

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you can achieve these

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different goals, educational goals,

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which I described at the beginning,

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to empathize with that and see

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how it can also affect

00:11:40.106 --> 00:11:42.546
mental health,

00:11:42.546 --> 00:11:43.906
and mental well-being.

00:11:43.906 --> 00:11:46.346
So first of all,

00:11:46.346 --> 00:11:48.866
when I'm in a nursing situation

00:11:48.866 --> 00:11:50.026
I am very concerned about

00:11:50.026 --> 00:11:52.186
what the other person needs,

00:11:52.186 --> 00:11:53.206
what they like,

00:11:53.206 --> 00:11:54.246
what they don't like,

00:11:54.246 --> 00:11:57.586
how they perceive the world, and so on,

00:11:57.586 --> 00:11:58.466
what they want.

00:11:58.466 --> 00:12:00.346
So when I put his needs

00:12:00.930 --> 00:12:01.850
first,

00:12:01.850 --> 00:12:05.110
put him as a person at the center, so to speak,

00:12:05.110 --> 00:12:06.950
then that is certainly something

00:12:06.950 --> 00:12:08.370
that contributes to

00:12:08.370 --> 00:12:11.135
this person also feeling good emotionally

00:12:11.135 --> 00:12:13.040
or, to put it another way,

00:12:13.046 --> 00:12:14.626
if I see a person

00:12:14.626 --> 00:12:15.986
if that person experiences

00:12:15.986 --> 00:12:16.866
that there is someone

00:12:16.866 --> 00:12:18.006
who is interested in me,

00:12:18.006 --> 00:12:19.566
who tries to find out

00:12:19.566 --> 00:12:21.906
what problems I might have,

00:12:21.906 --> 00:12:25.966
then this person doesn't have to resort to other means,

00:12:25.966 --> 00: 12:27.586
for example, exhibit behavioral problems

00:12:27.586 --> 00:12:29.546
in order to draw attention to themselves

00:12:29.546 --> 00:12:31.226
to fulfill their needs,

00:12:31.226 --> 00:12:32.826
to overcome their problems.

00:12:32.826 --> 00:12:34.706
Or let's take the area

00:12:34.706 --> 00:12:36.086
that is also important in care,

00:12:36.086 --> 00:12:39.186
that care also encourages movement,

00:12:39.186 --> 00:12:41.606
that in care situations

00:12:41.606 --> 00:12:42.710
can also learn

00:12:42.710 --> 00:12:44.590
to develop new ways of moving.

00:12:44.590 --> 00:12:46.230
Movement is also something

00:12:46.230 --> 00:12:47.730
that is good for the soul.

00:12:47.730 --> 00:12:48.990
And also,

00:12:48,990 - -> 00:12:50,410
let's take the example

00:12:50.410 --> 00:12:51.850
of behavioral problems again,

00:12:51.850 --> 00:12:56.030
people who are very limited 

00:12:56.030 --> 00:12:56.950
in their ability to move,

00:12:56.950 --> 00:12:58.210
can develop a wide variety of

00:12:58.210 --> 00:12:59.670
behavioral problems,

00:12:59.670 --> 00:13:01.750
ranging from severe stereotypical behavior

00:13:01.750 --> 00:13:03.570
to self-harming behavior,

00:13:03.570 --> 00:13:06.430
but also many other things.

00:13:06.430 --> 00:13:08.050
So we know that people

00:13:08.050 --> 00:13:09.070
who then just have to sit there

00:13:09.070 --> 00:13:10.670
for example, become restless

00:13:10.670 --> 00:13:11.650
and can't stand it,

00:13:12.130 --> 00: 13:14.690
need opportunities to move around from time to time.

00:13:14.690 --> 00:13:16.990
Or we talked about

00:13:16.990 --> 00:13:18.950
that communication can be encouraged

00:13:18.950 --> 00:13:22.430
can be promoted in care,

00:13:22.750 --> 00:13:23.070
communication opportunities

00:13:23.070 --> 00:13:24.270
When people learn to

00:13:24.270 --> 00:13:26.150
express themselves, to speak up.

00:13:26.150 --> 00:13:27.350
That, too, is something

00:13:27,350 - -> 00:13:28,930
what is good for them,

00:13:28.930 --> 00:13:31.470
what promotes their mental health.

00:13:31.470 --> 00:13:32.450
And what also

00:13:32.450 --> 00:13:34.450
is a good preventive measure against behavioral problems,

00:13:34.450 --> 00:13:37.830
good prevention is the best cure for behavioral problems.

00:13:37.830 --> 00:13:39.370
Many behavioral problems

00:13:39.370 --> 00:13:41.070
can actually be explained by the fact

00:13:41,070
that people feel

00:13:43,290
that they are not being heard

00:13:44.470 --> 00:13:45.270
what they express.

00:13:45.270 --> 00:13:46.270
Or their needs,

00:13:46.270 --> 00:13:47.370
their wishes, their problems

00:13:47.370 --> 00:13:48.530
just can't express them.

00:13:48.530 --> 00:13:49.690
Or feel that

00:13:49.690 --> 00:13:51.210
they won't be heard anyway.

00:13:51.210 --> 00:13:53.298
And then resort to other means,

00:13:53.298 --> 00:13:56.078
to attract attention through aggression.

00:13:56.078 --> 00:13:58.518
Or self-harming behavior can

00:13:58.518 --> 00:13:59.698
also be

00:13:59.698 --> 00:14:01.818
be associated with communication problems.

00:14:02.353 --> 00:14:10.191
How can everyday mealtimes contribute to cultural education, for example?

00:14:10.191 --> 00:14:11.842
I think it's important

00:14:11.842 --> 00:14:14.342
that we look at

00:14:14.342 --> 00:14:18.022
how food consumption actually takes place

00:14:18,022 - -> 00:14:19,262
in our culture.

00:14:19.302 --> 00:14:25.962
Every person needs fluids,

00:14:25.962 --> 00:14:28.102
needs carbohydrates,

00:14:28.102 --> 00:14:29.302
needs trace elements,

00:14:29.302 --> 00:14:30.562
needs fiber,

00:14:30.562 --> 00:14:32.442
but what they consume

00: 14:32.442 --> 00:14:33.802
are meals,

00:14:33.802 --> 00:14:35.102
are drinks,

00:14:35.102 --> 00:14:37.962
i.e. culturally accepted forms

00:14:37.962 --> 00:14:39.062
of food.

00:14:39.062 --> 00:14:40.682
He consumes them and

00:14: 41.506 --> 00:14:43.866
if I now give a person the opportunity to

00:14:43.866 --> 00:14:45.866
get to know these things, so to speak,

00:14:45.866 --> 00:14:48.726
to get to know these things, to perceive

00:14:48.726 --> 00:14:52.026
and to form your own opinion, so to speak,

00:14:52.026 --> 00:14:53.726
develop your own position,

00:14:53.726 --> 00:14:56.706
then you acquire this form

00:14:56.706 --> 00:14:58.966
of food preparation.

00:14:58.966 --> 00:15:00.186
In concrete terms, this means

00:15:00.186 --> 00:15:01.906
I learn, for example,

00:15:01.906 --> 00:15:03.666
that I like sparkling wine or caviar

00:15:03.666 --> 00:15:06.106
or fried potatoes or something like that.

00:15:06.106 --> 00:15:09.106
What has developed in the culture,

00:15:09.106 --> 00:15:10.646
I make it my own, so to speak

00:15:10.646 --> 00:15:12.886
and develop my taste for it

00:15:13.234 --> 00:15:17.374
and then I educated myself in it.

00:15:17.374 --> 00:15:19.994
But what's important when it comes to eating is not just

00:15:19.994 --> 00:15:22.194
that I develop a taste, so to speak,

00:15:22.194 --> 00:15:23.934
for example, for dishes,

00:15:27.874 --> 00:15:29.094
food,

00:15:29.094 --> 00:15:29.594
but also,

00:15:29.594 --> 00:15:30.474
if we consider

00:15:30.474 --> 00:15:32.774
how we actually eat,

00:15:32.774 --> 00:15:34.354
in an ideal situation, so to speak,

00:15:34.354 --> 00:15:38.594
then a situation of food intake,

00:15:38.594 --> 00:15:40.094
for example, eating together,

00:15:40.094 --> 00:15:41.774
in other words, a social situation,

00:15:41.774 --> 00:15:42.794
a situation

00:15:42.794 --> 00:15:44.814
in which people also talk to each other,

00:15:44.814 --> 00:15:45.614
not just about the food,

00:15:45.614 --> 00:15:46.954
but about a thousand other things,

00:15:46.954 --> 00:15:48.734
where you form relationships,

00:15:48.734 --> 00:15:52.174
so to speak, where you communicate,

00:15:52.174 --> 00:15:56.034
where you also develop your skills,

00:15:56.034 --> 00:15:58.274
that's also an important part of education.

00:15:58.274 --> 00:15:59.834
I also acquire skills

00:15:59.994 --> 00:16:01.434
where you use cutlery,

00:16:01.594 --> 00:16:02.904
using dishes

00:16:02.978 --> 00:16:05.218
also part of cultural assets.

00:16:05.218 --> 00:16:06.918
Leon Thier from the Cultural History School

00:16:06.918 --> 00:16:08.018
once said

00:16:08.018 --> 00:16:10.238
when I learn to eat with a spoon,

00:16:10.238 --> 00:16:14.358
I am learning the entire cultural history of the spoon.

00:16:14.358 --> 00:16:17.478
There's actually a whole cultural history behind it.

00:16:17.478 --> 00:16:20.258
So, in a manner of speaking, also the things

00:16:20.258 --> 00:16:20.998
that are there,

00:16:20.998 --> 00:16:22.398
I am learning about them,

00:16:22.398 --> 00:16:23.658
the objects

00:16:23.658 --> 00:16:25.178
with which we consume our food.

00:16:25.178 --> 00:16:27.398
But also this social situation,

00:16:27.398 --> 00:16:29.638
that is also something very important.

00:16:30.359 --> 00:16:38.762
To what extent can good care contribute to the success of further educational opportunities?

00:16:39.266 --> 00:16:41.766
This can actually best be explained by the opposite.

00:16:41.766 --> 00:16:43.866
If a person is poorly cared for,

00:16:43.866 --> 00:16:46.046
that is, if their

00:16:46.046 --> 00:16:49.006
physical and mental well-being,

00:16:49.006 --> 00:16:52.726
then this actually impairs their ability to

00:16:52.726 --> 00:16:54.846
their interest, their willingness,

00:16:54.846 --> 00:16:57.206
their motivation to learn something,

00:16:57.206 --> 00:16:58.226
to do something new.

00:16:58.226 --> 00:16:59.546
So if someone is hungry,

00:16:59.546 --> 00:17:01.026
if someone is in pain,

00:17:01.026 --> 00:17:02.266
that no one cares about,

00:17:02.266 --> 00:17:05.306
if someone is cold, for example, or

00:17:05.306 --> 00:17:06.656
if they are sweating profusely, or simply

00:17:06.657 --> 00:17:09.478
if they are not feeling well physically or mentally,

00:17:09.478 --> 00:17:10.698
if someone is stressed,

00:17:10.698 --> 00:17:13.098
is tense, is under constant stress,

00:17:13.098 --> 00:17:15.117
then he will hardly participate.

00:17:15.117 --> 00:17:17.838
Then you have a student or an employee who

00:17:17.838 --> 00:17:19.637
who is preoccupied with himself,

00:17:19.637 --> 00:17:22.478
namely with his physical discomfort

00:17:22.478 --> 00:17:24.798
and has no sense of

00:17:24.798 --> 00:17:25.778
that he does anything

00:17:26.273 --> 00:17:27.794
where he could learn something

00:17:27.794 --> 00:17:29.094
acquire something.

00:17:29.094 --> 00:17:30.134
Conversely, this means

00:17:30.134 --> 00:17:31.314
that whenever

00:17:31.314 --> 00:17:32.854
when we offer educational opportunities,

00:17:32.854 --> 00:17:35.714
we should also take a look at

00:17:35.714 --> 00:17:37.854
how people are doing.

00:17:37.854 --> 00:17:41.094
For example, whether they have enough fresh air,

00:17:41.094 --> 00:17:42.474
whether they get enough exercise,

00:17:42.474 --> 00:17:44.494
whether they have eaten enough.

00:17:44.494 --> 00:17:46.814
To put it positively again,

00:17:46.814 --> 00:17:49.214
if someone is well cared for,

00:17:49.214 --> 00:17:50.734
in other words, if someone is doing well,

00:17:50.734 --> 00:17:51.754
if someone is full,

00:17:51.754 --> 00:17:53.994
well rested,

00:17:53.994 --> 00:17:55.474
has nice fresh air,

00:17:55.906 --> 00:17:57.426
is in a beautiful environment,

00:17:57.426 --> 00:17:58.346
where they feel comfortable,

00:17:58.346 --> 00:18:00.126
then their desire

00:18:00.126 --> 00:18:01.546
for example, to move,

00:18:01.546 --> 00:18:03.326
to experience movement,

00:18:03.326 --> 00:18:04.826
to learn something,

00:18:04.826 --> 00:18:05.926
to explore the world,

00:18:05.926 --> 00:18:07.686
to look at the surroundings,

00:18:07.686 --> 00:18:09.566
to do things together with other people.

00:18:09.566 --> 00:18:11.706
So good care,

00:18:11.706 --> 00:18:13.146
especially care that

00:18:13.146 --> 00:18:15.526
that also enables people to receive an education,

00:18:15.526 --> 00:18:17.926
is an important prerequisite for

00:18:17.926 --> 00:18:19.486
people

00:18:19.486 --> 00:18:21.106
participate in other educational opportunities.

00:18:23.372 --> 00:18:30.719
What prospects does this open up?

00:18:31.594 --> 00:18:34.074
Well, I think the most important prospect

00:18:34.074 --> 00:18:35.054
is that

00:18:35.054 --> 00:18:38.374
that it is simply recognized,

00:18:38.374 --> 00:18:39.194
taken seriously,

00:18:39.194 --> 00:18:40.734
that we have people here

00:18:40.734 --> 00:18:43.074
who have a right to education.

00:18:43.074 --> 00:18:45.174
That this right to education,

00:18:45.174 --> 00:18:47.134
as clearly stated in the Internal Law Convention

00:18:47.134 --> 00:18:48.874
is clearly expressed once again,

00:18:48.874 --> 00:18:50.054
is exercised,

00:18:50.054 --> 00:18:51.494
that this is implemented.

00:18:51.494 --> 00:18:52.314
Precisely because of this,

00:18:52.314 --> 00:18:54.134
that I use the situation

00:18:54.134 --> 00:18:56.239
that occurs in nursing care

00:18:56.239 --> 00:18:58.614
to also enable these people

00:18:58.614 --> 00:19:00.514
to receive an education.

00:19:00.514 --> 00:19:01.952
The perspective that results from this is

00:19:01.952 --> 00:19:04.586
that it also gives me a clearer picture

00:19:04.586 --> 00:19:06.586
we have of this person,

00:19:07.066 --> 00:19:07.746
can change.

00:19:08.426 --> 00:19:09.846
So that these people

00:19:09.846 --> 00:19:11.826
are no longer reduced to

00:19:11.826 --> 00:19:13.246
that they say, this is someone

00:19:13.246 --> 00:19:14.646
who only needs care.

00:19:14.646 --> 00:19:17.026
This is often associated with the idea

00:19:17.026 --> 00:19:18.026
it's enough

00:19:18.026 --> 00:19:21.006
to keep them fed and clean,

00:19:21.006 --> 00:19:23.306
so if you take care of his physical needs

00:19:23.306 --> 00:19:24.366
and that's all he needs.

00:19:24.366 --> 00:19:25.826
That's an idea,

00:19:25.826 --> 00:19:27.286
it's a view of humanity, so to speak.

00:19:27.286 --> 00:19:29.226
That changes

00:19:29.226 --> 00:19:30.886
when we make an effort

00:19:30.886 --> 00:19:32.406
to show in practice

00:19:32.406 --> 00:19:34.546
that it is possible

00:19:34.546 --> 00:19:36.406
to organize such care situations

00:19:36.406 --> 00:19:37.886
in such a way

00:19:37.886 --> 00:19:39.026
that the person is

00:19:39.026 --> 00:19:41.246
not just someone in need of care,

00:19:41.246 --> 00:19:42.786
but someone who is capable of learning,

00:19:42.786 --> 00:19:43.186
a person

00:19:43.186 --> 00:19:44.046
who can learn something,

00:19:44.046 --> 00:19:45.246
who can develop,

00:19:45.246 --> 00:19:47.806
who can become a personality

00:19:47.806 --> 00:19:50.186
or can further develop his personality.

00:19:50.186 --> 00:19:51.306
And I believe

00:19:51.306 --> 00:19:55.394
that an important perspective is also that of the people

00:19:55.394 --> 00:19:58.110
who provide this care.

00:19:58.110 --> 00:20:00.290
For those who do this,

00:20:00.290 --> 00:20:01.330
I believe

00:20:01.330 --> 00:20:04.210
it is a positive prospect,

00:20:04.210 --> 00:20:06.890
so to speak, it is perhaps

00:20:06.890 --> 00:20:09.490
an enrichment of the activity,

00:20:09.490 --> 00:20:11.150
than can be experienced.

00:20:11.150 --> 00:20:12.230
Without the care,

00:20:12.230 --> 00:20:13.430
which is something important

00:20:13.430 --> 00:20:15.350
and which has its own quality,

00:20:15.350 --> 00:20:16.730
without devaluing it,

00:20:16.730 --> 00:20:17.310
I do believe

00:20:17.310 --> 00:20:19.870
that it can be experienced as an enrichment,

00:20:19.870 --> 00:20:21.490
as an enrichment,

00:20:21.490 --> 00:20:23.070
also by the caregiver themselves

00:20:23.070 --> 00:20:25.454
and if they feel that

00:20:25.454 --> 00:20:27.114
I am giving this person,

00:20:27.114 --> 00:20:28.374
when I care for them,

00:20:28.374 --> 00:20:29.294
even more, so to speak,

00:20:29.294 --> 00:20:31.674
than just physical well-being,

00:20:31.674 --> 00:20:34.434
but I offer him something else,

00:20:34.434 --> 00:20:35.594
which is quite demanding,

00:20:35.594 --> 00:20:36.974
which is also important to him.

00:20:36.974 --> 00:20:37.774
I believe

00:20:37.774 --> 00:20:41.373
I can also contribute to people's satisfaction

00:20:41.373 --> 00:20:44.446
and also contribute to the appreciation of people

00:20:44.450 --> 00:20:45.870
by organizing this care in this way.